IE Domain Registry Annual Report 2019

Mission Our mission is to grow and strengthen .ie as the digital identity of choice for people and businesses with a connection to Ireland. In cooperation with our Registrars, technical partners and stakeholders we help shape the development of the internet landscape and ecosystem. Vision Our vision is that IE Domain Registry will be nationally and internationally recognised as an innovative, independent, trusted provider of secure internet services, advocating increased e-commerce adoption and stimulating the growth of Ireland’s online communities. Contents 1 Strategic Priorities 2 Performance Highlights 4 Chair’s Statement 6 Chief Executive’s Report Corporate Governance 10 Board of Directors and Management 13 Corporate Governance 14 The Audit Committee 15 Corporate Social Responsibility 16 Policy Development 18 Internet Governance Business and Market Review 20 Internal Operations 22 Customer Experience 25 Digital Advocacy 28 Technical Excellence 34 Expansion of the .ie namespace 38 Five Year Summary Financial Statements 40 Company Information 41 Directors’ Report 44 Independent Auditors’ Report 47 Statement of Income and Retained Earnings 48 Balance Sheet 49 Statement of Cash Flows 50 Notes to the Financial Statements 62 Glossary of Terms