Careers at .IE

We are recruiting

We currently have the below positions available in our Dublin-based company, which is in an exciting new phase of growth and development. Develop your skills, support mission-critical services of the national registry and be part of a high-performing team.

Position: Internet Policy and Compliance Officer

We are recruiting an Internet Policy and Compliance Officer to join our Dublin-based company. We are entering an interesting phase as the digital sector evolves in response to the ongoing expansion in EU regulations affecting cyber security and data protection.

Reporting directly to the Chief Executive, the Internet Policy and Compliance Officer will be the subject matter expert on internet policy and compliance. This person will be responsible for handling data protection and GDPR compliance matters, liaising with relevant regulatory bodies and assisting the .IE Operations Team as an escalated point of contact for queries relating to .ie policies including domain dispute resolution processes. This person will also be responsible for coordinating the operations of the multi-stakeholder .IE Policy Advisory Committee (more).

The ideal candidate must have exceptional verbal and written communication skills, in addition to strong organisational and relationship-building abilities. The ideal candidate must also have professional experience in internet policy development, and a working knowledge of data protection laws. An understanding of international information security standards (including ISO 27001) or EU cyber security regulations (such as NIS) would be a distinct advantage.

We are offering a permanent full-time contract, but we are open to discuss a part-time contract.

Role and responsibilities

  • Monitor and analyse the EU policy landscape for issues of relevance to ccTLD registry operators.
  • Draft policy and issue papers in the fields of data protection, privacy, cybersecurity, consumer protection, internet governance and other topics of relevance to the Internet industry.
  • Be a subject matter expert on .ie policies, and be the escalated point of contact for policy queries, .ie domain registration dispute resolution services, and liaison with regulatory bodies.
  • Support the multi-stakeholder Policy Advisory Committee, as the Secretariat, working closely with a variety of stakeholders.
  • Coordinate the implementation of policy change projects, by proactively working with internal teams and external stakeholders.
  • Coordinate .IE’s compliance with its legal and regulatory obligations, including GDPR.
  • Ensure internal compliance by organising auditing checks on .IE operations for adherence to .ie policies.
  • Performance management, goals and objective planning and team building.
  • Cross-functional collaboration to eliminate potential issues and minimise customer impact.
  • Conduct company-wide awareness & training on policy and data protection matters.
  • Be an advocate for the .ie namespace.

Required Qualifications/Experience & Skills

  • University degree in European affairs, policy, law or technology.
  • Confident and clear communication skills.
  • Excellent relationship-building skills.
  • Policy development, policy research and report writing experience.
  • Skills in explaining legal or technical complex matters in an accessible and understandable manner.
  • Proven ability to work independently and proactively, with internal teams and external stakeholders.
  • Experience working with executive-level stakeholders.
  • Have good knowledge of, or genuine interest in, the Internet world; understanding of the domain name industry is a plus.

Salary and benefits package

  • Salary will be commensurate with experience and qualifications.
  • The company offers a performance-based bonus scheme and access to a defined contribution pension scheme.
  • Annual Performance related bonus potential of up to 8% of salary
  • Group Health Insurance scheme with Laya Healthcare
  • Access to Wellness Programme initiatives throughout the year.
  • A comprehensive induction and sector familiarisation will be provided.
  • Appropriate Training & Professional Development will be paid for by the company.
  • Access to the Cycle-to-work scheme & the Tax Saver programme is provided.

Apply: please send your CV and a cover letter to careers@weare.ie.

Position: Customer Service Manager

We are recruiting a Customer Service Manager seeking to join a successful company. We are offering an opportunity to grow your skills and be part of an exciting opportunity to join our team.

The successful candidate will primarily be based on a hybrid-working model in our head office in Dun Laoghaire, Co Dublin.

You will support the Finance and Operations Manager in managing the day-to-day running of the Registrations Service team. Delivering high-calibre customer excellence and metrics to our accredited Registrars, you will also represent the team in communications with our customers and provide all levels of support when necessary. You will act as the point of escalation and be responsible for all aspects of the process, liaising closely with our accredited Registrars and internal departments. There will also be a strong element of analytical metrics review & input, project management, new process incubation, induction, process improvement and roll-out.

Our culture is centred on embracing a growth mindset and inspiring excellence and innovation. We encourage teams and leaders to bring their best each day. Ours is a people-centred culture in the digital age.

Role and responsibilities

  • Support the Finance and Operations Manager in the day-to-day running of the Registrations Service function
  • Measure, monitor and report to Management on established Customer excellence KPIs, ensuring that they are met on an ongoing basis.
  • Proactively ensure that processes & procedures are up to standard, clearly documented and applied as required, developing them further in collaboration with management
  • Involved in Talent Management and recruitment for the Registrations team
  • Responsible for day-to-day work schedule and leave management
  • Coaching & Motivating the Registration Services Team
  • Ensure that the Registration Services team is fully trained and aligned on all processes
  • Performance management, goals and objective planning and team building
  • Cross-functional collaboration to eliminate potential issues and minimise customer impact.
  • Responsible for managing customer issues or complaints with a high level of professionalism
  • Support team to achieve results with the highest possible standard of quality and delivery

Required Qualifications/Experience & Acumen

  • Have attained or working towards a third-level degree in Business Studies or another related degree
  • 2-3 years experience as a Customer Services Team leader or similar role
  • Proven ability to manage a team, fostering an open, collaborative environment where knowledge is shared
  • Ability to encourage high levels of engagement within the Registration Services Team
  • Proven Leadership, Reporting & Escalation skills
  • Excellent communication and interpersonal skills
  • Strong knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
  • Proven track record in delivering KPIs
  • Previous experience using third-party ticketing software(such as Zendesk/Deskpro)
  • Analytical mindset and proven ability to turn data into action
  • Experience in confidently interacting with customers and balancing company and customer needs.
  • Strong influencing, negotiation and decision-making skills
  • Self-motivation and ability to take responsibility
  • Excellent organisational and time management skills
  • Results orientated

Salary and benefits package

  • Salary €40k-45K + Bonus Scheme (Salary commensurate with experience and qualifications)
  • Annual Performance related bonus potential of up to 8% of salary
  • Group Health Insurance scheme with Laya Healthcare
  • Access to Wellness Programme initiatives throughout the year
  • A comprehensive induction and sector familiarisation will be provided
  • Training & Professional Development Provided
  • Company contribution matching Pension Scheme – we can help you plan for your future by offering up to a 5% matching contribution towards the .IE Defined Contribution Pension Scheme.
  • Access to the Cycle-to-work scheme & the Tax Saver programme

Apply: please send your CV and a cover letter to careers@weare.ie.

Position: Network Administrator

We are currently looking for an experienced Network Administrator. The candidate should have a good working experience with Cisco and Palo Alto Routers/Firewall (BGP/OSPF/RPKI protocols a plus). The candidate should have excellent troubleshooting skills and enjoy working in a small technical team. Reporting directly to the Chief Information Officer, you will work as part of the Technical Services team, supporting the development team to deliver a robust, reliable and 99.99% uptime service to our customers.

The .IE Technical Services team provides a range of services which underpin the .ie namespace, which is a critical part of Ireland’s national internet infrastructure.

The successful candidate will be primarily based in our head office in Dun Laoghaire, Co Dublin which will follow a hybrid working model.

Role and responsibilities

  • Maintain the current infrastructure across multiple data centres
  • Monitor servers and Network equipment to guarantee uptime
  • Configuration/Troubleshooting/Management of core Network infrastructure — Routing/Firewalls/Switches
  • Liaise/Manage Relationship with 3rd Party Network Vendors Collaborative Project Work – Input of Network Design
  • Network Security, NIDS and IDS management Requirements /

Requirements / qualifications for the role

  • 3/5 years experience working in a technical environment.
  • CCNA qualification
  • Experienced in configuration of Cisco and Juniper Routers/Firewalls, preferably with exposure to routing protocols (BGP or OSPF)
  • Experience with Windows Server (2008/2012) or Red Hat Linux
  • Excellent Troubleshooting skills Preferred Skills and Qualifications, but not mandatory
  • Experience with Palo Alto/Cisco Firewalls
  • Experience in Configuration Management Systems such as Ansible, Puppet etc.)
  • Hands on Experience of BGP
  • Experience in DNS management a plus

Salary and benefits package

  • Salary will be commensurate with experience and qualifications
  • Annual Performance related bonus potential of up to 8% of salary
  • Group Health Insurance scheme with Laya Healthcare
  • Comprehensive induction and sector familiarisation will be provided
  • Training & Professional Development Provided
  • Company contribution matching Pension Scheme – we can help you plan for your future by offering up to a 5% matching contribution towards the .IE Defined Contribution Pension Scheme.
  • Access to the Cycle-to-work scheme & the Tax Saver programme

Apply: please send your CV and a cover letter to careers@weare.ie.

Position: Windows Administrator

We are currently looking for a Windows Administrator. This is a 6 month fixed term contract.

The candidate should have a good working experience with MS Exchange, Active Directory and desktop support (.ie WSUS updates). The candidate should have excellent troubleshooting skills and enjoy working in a small technical team. Reporting directly to the Chief Information Officer, you will work as part of the Technical Services team, supporting the .IE team to deliver a robust, reliable and 99.99% uptime service to our customers.

The .IE Technical Services team provides a range of services which underpin the .ie namespace, which is a critical part of Ireland’s national internet infrastructure.

The successful candidate will be primarily based in our head office in Dun Laoghaire, Co Dublin which will follow a hybrid working model.

Role and responsibilities

  • Maintain the current Windows Server and PC infrastructure across multiple data centres
  • Monitor windows servers and equipment to guarantee uptime
  • Configuration/Troubleshooting/Management of Active Directory/Exchange and Windows Servers
  • Liaise/Manage Relationship with 3rd Party Network Vendors
  • Collaborative Project Work – Upgrades and System patches.
  • Backup management
  • Security – WSUS (Patch Management), AntiVirus, Device Encryption etc

Requirements / qualifications for the role

  • 3-5 years hands on experience working in a technical environment.
  • Bachelor’s degree
  • Experienced in configuration of Active Directory including group policy’s, Access mgmt., DFS
  • Experience with Windows 10 and Windows Server (2012-2022)
  • Experience with Microsoft Exchange – adding users, maintaining mailboxes.
  • Good working knowledge of Backup Infrastructure (Veritas NetBackup, VEEAM, Amanda)
  • Maintain Windows 10 Desktops, including installation and keeping MS Updates and Anti-Virus up to date
  • Excellent Troubleshooting skills

Preferred Skills and Qualifications, but not mandatory

  • Network skills
  • Microsoft Qualification
  • Experience of Desktop support
  • Experience in DNS management a plus
  • Cloud Experience, AWS, Google Cloud etc

 Salary and benefits package

  • Salary will be commensurate with experience and qualifications
  • Annual Performance related bonus potential of up to 8% of salary
  • Group Health Insurance scheme with Laya Healthcare
  • Comprehensive induction and sector familiarisation will be provided
  • Training & Professional Development Provided
  • Company contribution matching Pension Scheme – we can help you plan for your future by offering up to a 5% matching contribution towards the .IE Defined Contribution Pension Scheme.
  • Access to the Cycle-to-work scheme & the Tax Saver programme

Apply: please send your CV and a cover letter to careers@weare.ie.

About .IE

We are the registry for .ie internet domain names and we operate and maintain the .ie database. Our purpose is to enable and empower people, communities and businesses across Ireland to thrive online.

Read more about what we do.

We celebrate diversity and are proud to be an equal opportunities workplace and employer. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, sexual orientation, age, citizenship, civil status, disability or gender identity.

Our culture is centred on embracing a growth mind-set, inspiring excellence, innovation, synergy and encouraging teams and leaders to bring their best each day. Ours is a people centred culture in a digital age.

At .IE, we respect your right to privacy, all applications will be processed in accordance with applicable data protection laws.

The KeepWell Mark

We recognise that our employees are the key to our success. We are accredited under Ibec’s KeepWell Mark in recognition of our commitment to the wellbeing of our team.

.IE is accredited in workplace wellbeing - The KeepWell Mark

Leading in Wellbeing Top 100 Companies 2022

We are also proud to be included in the Leading in Wellbeing Top 100 Companies 2022. The index, published by Ibec in partnership with Business & Finance, acknowledges companies across Ireland who are leading the way for employee wellbeing and who, through their commitment to instilling a best practice approach, have made a lasting impact on their employees and on the business community.

Leading in Wellbeing